Shipping policy

Shipping & Returns

At Cerxys, we're committed to delivering your order quickly, securely, and with complete transparency. If something isn't quite right, we'll work with you to make the return process as smooth as possible.

📦 Shipping Information

Fast & Reliable Delivery

Every order is carefully prepared and shipped using trusted delivery partners to ensure it reaches you safely.

Estimated Delivery Time

  • Orders typically arrive within 7–14 business days from the date of purchase.

  • Delivery times may vary due to product availability, weather conditions, customs clearance, or carrier delays.

Free Shipping

We proudly offer free shipping on every order. No minimum purchase is required, and there are no hidden shipping fees.

Order Tracking

Once your package has been dispatched, you'll receive a shipping confirmation email with a tracking number so you can monitor your delivery every step of the way.

Shipping Address Changes

Need to update your delivery address? Please contact us as soon as possible after placing your order. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has entered fulfillment or has been shipped.

📧 support@cerxys.com

🔄 Returns & Refund Policy

Your satisfaction matters to us. If your purchase doesn't meet your expectations, we're here to help.

Return Window

You may request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a return, products must:

  • Be unused and in their original condition.

  • Include all original packaging, accessories, and documentation.

  • Have all safety seals, labels, and tags intact.

  • Show no signs of misuse, damage, or alteration after delivery.

How to Request a Return

To begin the return process, please email our support team with:

  • Your order number

  • The product(s) you wish to return

  • A brief explanation for the return request

We'll provide detailed instructions and guide you through the process.

📧 support@cerxys.com

Refund Processing

After your returned item is received and inspected, approved refunds will be issued to your original payment method within 14 business days.

Please note that your financial institution or payment provider may require additional time before the refund appears in your account.

Return Shipping

Customers are responsible for return shipping costs unless the product:

  • Arrived damaged during transit

  • Is defective upon arrival

  • Was shipped incorrectly by Cerxys

In these situations, we'll cover the return shipping costs or provide a replacement at no additional charge.

💙 We're Here to Help

Whether you have questions about shipping, tracking, returns, refunds, or your order status, our customer support team is ready to assist.

📧 support@cerxys.com

We're committed to providing responsive, friendly service and aim to reply to all inquiries as quickly as possible.